FAIR TRADING AGREEMENT

Travel SERVICES ISLE OF MAN (hereinafter known as C.I. Travel Service) is a trading name of C.I. Travel Holdings Ltd., which operates inclusive tour holidays under Civil Aviation Authority (CAA) ATOL (Air Tour Organisers Licence) no. 1965 and is a member of ABTA - No. V0300/V0315. The CAA ATOL and ABTA bond secure all monies paid in advance by U.K. residents for both the travel element and the accommodation.

Consumer Protection - The air holidays and flights in our brochures or on our websites are ATOL Protected since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is 1965. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

ATOL protection extends primarily to customers who book and pay in the United Kingdom. Holidays and travel other than by air and originating in the United Kingdom are covered by the ABTA bond. Air holidays originating in Eire are covered by separate bonding.

FAIR TRADING AGREEMENT

The Passenger's contract with Channel Islands Travel Service

Introduction

Your contract is with C.I. Travel Service registered in Jersey No. 23569. For your holiday to be a success, we believe that the contract between us should be clear and we ask you to read these booking conditions together with the booking form very carefully as they form your contract with us. The person who signs the booking form does so on behalf of all members of the party named on it and will guarantee payment to us of the total cost of the holiday booked. Prices are subject to availability at the time of booking. We reserve the right to increase or decrease published prices of unsold holidays at any time. The price of your chosen holiday or travel will be confirmed at the time of booking. A binding contract between us comes into existence when the confirmation and final invoice is issued. You must check the confirmation and final invoice carefully and raise any queries immediately. Full details of the booking and payment procedures are set out below.

1. You pay the deposit

Your completed booking form must be accompanied by the deposits and insurance premiums for the holiday arrangements. This deposit covers administration costs. The contract with the insurance company is in force from the date we receive your premium. Insurance premiums are non-refundable, as cover commences immediately. Tickets on departure can be arranged for late bookings. A small administration charge will be applied for bookings made within 7 days of travel. The amount, where applicable, will be advised at the time of reservation.

2. You pay the balance

It is important to pay the balance due no later than 8 weeks prior to departure. If you book less than 8 weeks from departure you must pay the total cost of your holiday on booking. If you fail to pay the balance due on time, you could be liable to pay cancellation charges as set out in paragraph 4 as we reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of £10 to cover the bank charges and our administration costs. We accept Mastercard or Visa credit cards for which a nominal charge is made to cover the cost and this is shown on the remittance slip. No charge is made for initial deposits. 

3. If you alter your booking

If after your booking has been accepted you wish to alter your arrangements we do all we can to help but an amendment fee of up to £30 per booking may be charged. A change made within 6 weeks of departure and affecting the UK airport/port, date or holiday duration or the number of passengers will result in the cancellation of the original booking and may be subject to the scale of charges described in paragraph 4.

4. If you cancel your holiday

Should you wish to cancel your booking once it has been accepted by C.I. Travel Service written confirmation must be sent to C.I. Travel Service. Please note: Tickets, if received, must be returned before any refund can be made.

Cancellation charges will be levied as set out in the table below, except that no refund will be due in respect of airline tickets that require full payment at the time of booking.

5. Insurance

If your cancellation is due to one of the reasons covered by the C.I. Travel Service recommended Insurance Policy and you have paid for that insurance you will be covered as indicated in the policy. C.I. Travel Service insurance only covers passengers for the C.I. Travel Service scale of cancellation charges on items invoiced by C.I. Travel Service on a C.I. Travel Service invoice. Clients making alternative insurance arrangements should check that their cover is adequate and should note that C.I. Travel Service staff are not able to advance money with regard to insurance policies other than those purchased through C.I. Travel Service.

6. Accommodation descriptions

C.I. Travel Service cannot accept responsibility for representations as to the accommodation, services or food provided with the accommodation which have been made to you directly by the hotel and not by or through ourselves. In the case of half board bookings we regret we are unable to compensate you for any meals missed due to late arrival at the hotel for any reason.

7. Use of the holiday accommodation

Some establishments have certain rules of behaviour designed to make life more enjoyable for everybody. We ask you to observe these rules. In addition you must ensure that the accommodation is only occupied by the persons specified on the booking form. Subletting or assignment of the accommodation to others is not permitted.

8. Disabled Passengers

We do everything we can to provide the highest level of service to all our customers. If wheelchairs are required at the airport please advise us well in advance (at least 3 days). Please note we cannot arrange transfers for passengers who need to remain in their wheelchairs. We would point out that there is a possibility that airlines may charge for handling wheelchairs and aircraft lift ons/offs and we must therefore reserve the right to pass on such charges should they arise.

9. Airlines and suppliers of other services

Because of the considerable number of different charter and scheduled airlines used it is not possible to give details of aircraft types, flight numbers and exact timings at the time of your reservation. Anticipated travel times will be shown on the confirmation which we will send to you when we receive your booking form and final details will be provided closer to your departure date. When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit or exclude liability. This booking form is the responsibility of the tour operator; it is not issued on behalf of, and does not commit carriers mentioned therein or any carriers whose services are used in the course of the tour. Please note that in accordance with Air Navigation Orders, an infant requiring no seat must be under 2 years of age on the date of their outward and return flight.

10. Delays and Airline/Shipping Operations

Coastal resorts occasionally suffer from sea mists and fog. If either your outward or return journey is delayed we recommend that you have sufficient funds to obtain additional meals and accommodation. Under certain circumstances these costs may be covered by insurance (see C.I. Travel Service insurance) which is strongly recommended. No claim for compensation or expenses due to adverse weather conditions will be considered. In the event of either adverse weather conditions or the threat of such conditions being forecast, resulting in a period of disruption to either some or all flight or sea operations, we reserve the right to make alternative travel arrangements, either by road, sea or air if the travel you have reserved is not operated by the carriers.

If booking from the Republic of Ireland our address for legal documents is c/o Crowley Millar Solicitors, 15 Lower Mount St., Dublin 2.

What Channel Islands Travel Service guarantees the passenger in return

1. We reserve your holiday

When we receive your booking form and deposit we will reserve your holiday for you. We will then send confirmation of your booking, as our acceptance, from which time a contract exists between you and C.I. Travel Service.

2. Surcharges

The price of your holiday includes the Government Airport Departure Tax of £5.00. Any increase in this tax will be included on your holiday invoice.

Should the Government re-activate the Air Travel Trust (also known as the Air Travel Reserve Fund) and impose a levy on all holidays, we will charge the amount of the levy, which will be shown separately on your invoice.

Your holiday price is additionally subject to surcharges on the following items: government action (including increased charges for airport security and airline insurance), fuel price increases relating to aircraft/shipping and increases in scheduled air fares. In respect of these items, we will absorb an amount equivalent to 2% of the holiday price excluding insurance premiums and any amendment charges. Only amounts in excess of 2% will be surcharged. If this means paying more than 10% of your holiday price, you will be entitled to cancel the holiday with a full refund of monies paid except for insurance premiums and amendment charges. Cancellation must be exercised within 14 days from the issue date on your invoice. 

The following clause will apply to your booking to the extent that it is allowed by a change to the surcharge provisions of the Package Travel Regulations 1992 and shall then override the above clause.

The price of your travel arrangements is subject to surcharges on the following items for increases in transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.

If the surcharge amounts to more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.

3. If we change your holiday arrangements

This is most unlikely but if we do so we will inform you as soon as we are aware of any major change. If changes occur they are normally minor and will not affect the overall enjoyment of your holiday. In the event of a major alteration, i.e. one which involves the change of airport/port or travel timings by more than 12 hours, we will endeavour to offer suitable alternatives which you may accept or if you wish, cancel the arrangements altogether, providing you notify us in writing immediately. In such cases we will refund all monies paid to C.I. Travel Service with compensation according to the following scale (except in the case of a cause specified in the IMPORTANT NOTES below).

Travel departure times shown on the confirmation as '0000' indicate that the carriers schedule has not yet been published. In the event that the actual departure times differ from requested times by more than three hours then cancellation of the travel arrangements is permitted and any air travel deposit will be refunded provided we are advised within 7 days of your receipt of the confirmation of the actual travel.

IMPORTANT NOTES

These compensation payments do not apply when changes occur as a result of war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, the grounding of a carrier's aircraft/ship(s) or airport/port closures in which event no compensation shall be payable.

4. If we cancel your holiday

In certain circumstances we may have to cancel your arrangements because of factors not covered by those shown in the Important Note above. This is very unlikely but should it happen we will make every effort to offer you a suitable alternative and we will pay you compensation at the same level as applies for a major change as set out in paragraph 3 above. If you notify us immediately in writing that the alternative is not acceptable we will refund all the monies paid to us. We will however not cancel your holiday arrangements during the 8 weeks immediately prior to departure unless you have not paid for your holiday in full or if this is caused by factors beyond our control (see the 'Important Note' above). Should we cancel your holiday in such circumstances a prompt and full refund of all monies will be paid.

5. If you have a complaint

In the unlikely event that you have a complaint about the services provided by C.I. Travel Service whilst on holiday please inform our local office as soon as possible. They may be able to settle your problem to your total satisfaction there and then. If not you must follow up your complaint with a letter and sufficient information for us to trace your booking, to be received by C.I. Travel Service within 28 days of completion of your holiday.

Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may (if the customer so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators.

The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the Scheme provide that the application for arbitration must be made within 9 months of the date of return from the holiday but in special circumstances it may still be offered outside this period.

6. Our liability to you

We accept responsibility for ensuring that the holiday that you may have booked with us is supplied as described and that the services offered reach a reasonable standard.

We accept responsibility for any negligent acts and/or omissions of our employees or agents and also our suppliers and sub-contractors, servants and/or agents of same whilst acting within the scope of, or in course of their employment (other than air and sea carriers performing domestic, internal or international carriage of whatsoever kind) in respect of claims arising as a result of death, bodily injury or illness caused to the signatory to the contract and/or any other of the named persons on the booking.

Any claims under this paragraph shall be subject to English law in respect of any questions of liability or quantum, and all proceedings shall be within the exclusive domain of English courts. Every assistance shall be afforded to a client who through misadventure suffers illness, personal injury or death during the period of their holiday arising out of an activity which does not form part of the inclusive holiday arrangement nor an excursion offered through the tour operator. Assistance shall take the form of advice, guidance and initial financial assistance where appropriate up to a limit of £5,000 per booking form.

Fair Trading Agreement of Channel Islands Travel Service issued 20 November 2003