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| Q: Where are the Cunard Apartments situated? A: The apartments are located in Douglas on the front of the Loch Promenade, approximately ⅓ of a mile from the Sea Terminal and directly in front of the main shopping centre of town. |
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| Q: How do I get to the Apartments from the Sea Terminal? A: Whether by car or foot passenger exit the terminal and look for the directional signs to the promenade, we are approximately ⅓ of a mile along that route. |
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| Q: How do I get to the apartments from the Airport? A: Leave the airport by the main exit and turn right onto the main Douglas road (A5) and follow the route (approx 10 miles) straight into town and onto the promenade, we are then approximately ⅓ of a mile further. |
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| Q: Is there any private parking? A: As with nearly all the properties on the promenade the Cunard Apartments have no private parking facilities. All parking is street parking directly outside of the building within a disk zone which operates from 8am – 6pm Monday to Saturday and allows 2hrs of free parking before you need to move. The last time you would need to set the disk would be 4pm, please phone for further details if required. |
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| Q: Is there a lift in the building? A: The Building has no lift. The apartments are situated over 3 floors and it is YOUR responsibility to check this when booking. Top floor bookings may not be suitable for persons with heart problems or walking disabilities. |
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| Q: What time can I check-in? A: Check-in is from 2.30pm but if you arrive earlier you my leave your luggage at reception if you want to go out and return later. |
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| Q: What time must I check-out by? A: Check-out is by 10.30am. You my leave your luggage at Reception if your travel departure time is later in the day. |
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| Q: How do I get the key(s) to my apartment? A: On your arrival into the building you will need to complete and register your personal details at Reception, you will then receive your Key Card(s) to your apartment. For extra or lost Key Cards please contact Reception. |
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| Q: Can I pre-register and also get my key? A: You can pre-register by phone up to 10 days in advance and then receive your Key Card(s) by post if you so wish. |
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| Q: Are there any extra charges to my account? A: No, all standard costs are included in the price that you pay, the only extras would be if you wished to book any additional items to your account. |
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| Q: I’m in business, can I claim the V.A.T. back? A: Yes your account has our V.A.T. number on it. Please note that the standard V.A.T. on your accommodation is charged at 5%, for long term guests V.A.T. is charged at 0% after the initial period of 28 days. |
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| Q: Are towels and linen provided? A: Yes, all towels and linen EXCEPT beach towels are provided for in the apartments. |
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| Q: Is there a hairdryer in the apartment? A: Yes, one in each bedroom. |
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| Q: Is there an iron and ironing board? A: Yes, and washing & drying facilities too. |
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| Q: When is my apartment serviced? A: The apartments are serviced and ready for occupation before each arrival and every 7 days if your stay is longer. Extra servicing can be arranged at a fixed charge of £25.00 per day. Rubbish will be collected every 2 days or by arrangement. |
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| Q: I’m a smoker, can I smoke? A: No, each apartment and whole of the building is subject to Government No Smoking Legislature which prevents smoking anywhere inside the building, you can however smoke outside of the front entrance. |
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| Q: Is there a safe in the apartments? A: Yes there is, but this is only provided for your convenience and small amounts. Anything larger MUST be deposited in the main safe. |
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| Q: I think something is short from the apartment itinerary? A: You must report all short comings or breakages to reception as soon as you have arrived and comfortably settled in. Failure to report anything may result in you being charged. |
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| Q: An appliance, TV or something electrical doesn’t work? A: Again you must report all faults or breakages to reception as soon as you have arrived and comfortably settled in. Failure to report anything may result in you being charged. |
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| Q: What time does the bar open/close? This facility is currently under a completely new refurbishment program to a public bar and restaurant, the open date is due to be around mid-summer 2010. |
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| Q: Can I bring my friends into the bar and apartments? A: Yes, the bar carries a FULL ON-LICENCE and friends are free to use it. It may also be used for functions and parties or corporate bookings. (Due to re-open mid-summer 2010) |
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| Q: I’ve got a drinks voucher, how do I use it? A: Internet confirmed bookings of more than 3 days will receive a £25.00 drinks voucher for use at the Cunard Bar. It is NOT redeemable for cash and must be presented, signed and left at the bar when you decide to use it. (Due to re-open mid-summer 2010) |
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| Q: I’ve thoroughly enjoyed my stay, can I re-book? A: Yes, a refundable deposit (subject to availability) will reserve your booking. |
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| Q: Can I leave a comment? A: Yes a comments slip is enclosed with your Key Cards, please post this in the box at reception. We would appreciate any constructive comments you think may improve our service. On-line compliments may be recorded on to the Trip Advisor web site or by email |
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| Q: Can you organise my travel for me? A: Yes, we can organise your Flights or Sea crossing including Insurance, Car hire, Transfers and any extras., all booked through our TTA U3669 bonded agent which secures you holiday from any mishaps. |
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| Q: How much is the deposit and how do I pay it? A: Our deposits are £250.00 per apartment; we can accept all major Credit/Debit Cards, Cash or Cheque(s) to the value of their guarantee card. However FINAL PAYMENT CAN ONLY BE MADE BY CREDIT CARD. |
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| Q: Why do I have to pay in full now? A: All payments are due IN FULL if you are travelling within 8 WEEKS of your arrival date (for refunds see conditions). |
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| Q: I want to pay my balance, how do I pay it? A: FULL or FINAL payment can be made by CREDIT CARD ONLY, as this also acts as your security deposit in the event of any malicious damage. |
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| Q: I need to cancel my booking, what do I do? A: You must contact us AS SOON AS YOU REALISE you need to cancel. All refunds are set out on our conditions page, however it maybe that you simply can change or roll over or dates to a different period where we would continue to honour the booking. |
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FOR ANY FURTHER QUERIES OR INFORMATION PLEASE PHONE +44 (0)1624 67 67 28, OR EMAIL |
