Cunard | FAQs

Frequently asked questions

A: The apartments are located in Douglas on the front of the Loch Promenade, approximately ⅓ of a mile from the Sea Terminal and directly in front of the main shopping centre of town.

A: Whether by car or foot passenger exit the terminal and look for the directional signs to the promenade, we are approximately ⅓ of a mile along that route.

A: Leave the airport by the main exit and turn right onto the main Douglas road (A5) and follow the route (approx 10 miles) straight into town and onto the promenade, we are then approximately ⅓ of a mile further.

A: As with nearly all the properties on the promenade the Cunard Apartments have no private parking facilities. All parking is street parking directly outside of the building within a disk zone which operates from 8am – 6pm Monday to Saturday and allows 2hrs of free parking before you need to move. The last time you would need to set the disk would be 4pm, please phone for further details if required.

A: The Building has no lift. The apartments are situated over 3 floors and it is YOUR responsibility to check this when booking. Top floor bookings may not be suitable for persons with heart problems or walking disabilities.

A: Check-in is from 2.30pm but if you arrive earlier you my leave your luggage at reception if you want to go out and return later.

A: Check-out is by 10.30am. You may leave your luggage at Reception if your travel departure time is later in the day.

A: On your arrival into the building you will need to complete and register your personal details at Reception, you will then receive your Key Card(s) to your apartment. For extra or lost Key Cards please contact Reception.

A: No, all standard costs are included in the price that you pay, the only extras would be if you wished to book any additional items to your account.

A: Yes your account has our V.A.T. number on it. Please note that the standard V.A.T. on your accommodation is charged at 5%. For long term guests V.A.T. is charged at 0% after the initial period of 28 days.

A: Yes, all towels and linen EXCEPT beach towels are provided for in the apartments.

A: Yes, one in each bedroom.

A: Yes, and washing & drying facilities too.

A: The apartments are serviced and ready for occupation before each arrival and every 7 days if your stay is longer. Extra servicing can be arranged at a fixed charge of £25.00 per day. Rubbish will be collected every 2 days or by arrangement.

A: No, each apartment and the whole of the building is subject to Government No Smoking Legislature which prevents smoking anywhere inside the building. You can however smoke outside of the front entrance.

A: Yes there is, but this is only provided for your convenience and small amounts. Anything larger MUST be deposited in the main safe.

A: You must report all short-comings or breakages to reception as soon as you have arrived and comfortably settled in. Failure to report anything may result in you being charged.

A: Again you must report all faults or breakages to reception as soon as you have arrived and comfortably settled in. Failure to report anything may result in you being charged.

A: Yes, a refundable deposit (subject to availability) will reserve your booking.

A: Yes, a comments slip is enclosed with your Key Cards, please post this in the box at reception. We would appreciate any constructive comments you think may improve our service. Online compliments may be recorded on the Trip Advisor web site or by email

A: We no longer organise travel packages but can instead forward you on to our colleagues at ‘Isle of Man Event Services’ where you can get quotes for your Flights or Sea crossing including Insurance, Car hire, Transfers and any extras (all bookable through this TTA U3669 bonded agent which secures you holiday from any mishaps).

A: Deposits are £250.00 per apartment; we accept all major Credit/Debit Cards or Cash (Sorry but we no longer accept Cheques). FINAL PAYMENT or BALANCE OF ACCOUNT CAN ONLY BE MADE BY CREDIT CARD.

A: All payments are due IN FULL if you are travelling within 8 WEEKS of your arrival date (for refunds see conditions).

A: FULL or FINAL payment can be made by CREDIT CARD ONLY, as this also acts as your security deposit in the event of any malicious damage.

A: No, payment must be by credit card, which also acts as your security deposit.

A: You must contact us AS SOON AS YOU REALISE you need to cancel. All refunds are set out on our conditions page, however it may be that you can simply change or roll over your dates to a different period where we would continue to honour the booking without further charge.

For various reasons we no longer accept pets, previous long stay or relocation guests have used nearby kennels and catteries for the service.

We take the peaceful and comfortable stay of our guests very seriously and so we do not accept any stag, hen or sports party bookings. PLEASE NOTE that you may be refused check-in if you have not previously registered a group booking with our office before arrival.

The island is a beautiful place to explore by bike, but this can also attract unwanted dirt and muck to the wheels, chain and frame and so we ONLY allow bikes to be brought inside the apartments within a travel bag or case as a protection against this and scuffed walls. Due to the carpet cleaning costs of oil and tar, this is WITHOUT EXCEPTION.