Booking terms

These Booking Terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by Isle of Man law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You. You must be able to enter into a legally binding contract and be over 18yrs to make a Booking. All persons under 25 must produce a valid ID.

Bookings must be paid for using an acceptable and valid credit or debit card. When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.

Non-Refundable bookings require pre-payment and as such are final, any acceptance to the adjustment of dates is at the complete discretion of the management and is not otherwise negotiable.

Prices

All published rates include VAT where applicable (and local taxes) at the current rate.

Rates are per apartment per night and calculated by occupancy. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate dates of availability or a full refund.

Arrival & departure

Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation.

Cancellations

We will make every endeavour to offer you new availability or booking dates should you find that you cannot stay for the period of your original booking, this includes into the following year if necessary (although a price adjustment may apply). If you find that you still have no option but to cancel your booking then we reserve the right to apply a cancellation charge.

The amount of cancellation charges are shown as a percentage of the booking price:

• More than 14 days FREE
• 7-14 days of departure 50%
• 7 days or less 100%

Note: if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

(The above cancellation charges may not apply if you have booked through an online agent or third party, please check the individual cancellation policy of the particular agent used at the time of booking).

Amendments

To amend or Cancel Your Booking, call the business directly using the number contained within the booking confirmation. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the cost of one night’s accommodation (or Service) will be levied.

Payments

The total amount payable to confirm Your Booking will be quoted by Us to You and will be charged to Your credit or debit card at the time of Booking if You wish to proceed.

All bookings are PAYMENT IN FULL if and when they fall within 8 weeks of Your arrival date, if you have only paid a deposit you will be contacted by Us to process the balance due in order to finalise Your Booking. Your Booking is NOT confirmed until it has been paid in full.

All additional goods or services purchased during your stay must be paid in full on or before your check-out, failure to do so will render such goods or services to be charged to Your credit or debit card details held at the time of Booking and may incur an administration charge.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information. We are a registered company under the IOM GDPR act, please contact Us for further information.

Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of our guests.

No parties

We take our responsibility to our other guests and clients staying very seriously and this condition is for the benefit of everyone. If you are reported and found to have abused the rule you will be deemed to have broken your contract with ourselves (or any agent you have may have booked through) and will be requested to vacate the premises immediately with Police assistance if necessary.

No excessive noice

We take the comfort of our guests very seriously and to this end we have double glazed and soundproofed our apartments to the highest standard, however, this will not make any difference should the windows be open or excessive noise be made without regard to others. No loud disturbances or noise-nuisance are tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. Failure to observe an understanding will result in the termination of your booking contract.

Any damage and/or theft

Whilst we naturally allow for normal wear and tear and understand that accidents do happen it is important that you inform us of any damage you find either as you check-in or that might, unfortunately, happen during your stay, this will protect you against any report by the cleaners to our office. Should this damage/theft come to light after check out, we reserve the right and you hereby authorise us to charge you for any damage incurred during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Liability

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Policies

Fire safety policy

Your safety is paramount to us and our system is therefore tested weekly on Mondays at noon. Should it continue for more than a few seconds then please evacuate the building as per the Fire Action Notice. Please familiarise yourself with the Fire Action Notice in the event of an emergency, this can be found on the notice board of your apartment.

Pet policy

Unfortunately, we do not allow pets in the apartments, for guests and clients who require this service there are several boarding kennels and catteries nearby for use in conjunction with your stay.

Visitor policy

Whilst we understand some of our guests will be on the island to visit friends or family, only the paying guests registered to each apartment are entitled to be in the apartment overnight between 9.00 pm and 10.00 am. As a registered guest, you are responsible for your visitor at all times. To confirm visiting hours for non paying guests are between 10.00 am and 9.00 pm. It is not permitted to allow any other person to remain in the building overnight without them first being registered and payment made, we protect this policy and that of other registered guests by the use of CCTV coverage in our entrances and exits. A charge may be applied to your security deposit if this is found to be abused.

Group policy

Please note that all stag, hen or party groups are strictly not allowed. We make every effort to make our guests stay pleasant and peaceful and will refuse check-in to this type of booking. Please contact us before arrival if in any doubt in order to avoid possible disappointment.

Children policy

Children and families are most welcome. Our child rate is from 2-15 yrs with under 2 yrs free.

Smoking policy

In line with Government Legislation smoking is NOT PERMITTED anywhere within the building, it is strictly forbidden to smoke out of the windows. Any report of this happening on our property will result in action from us including the ability to cancel the offenders’ accommodation contract and/or charge for appropriate cleaning services. Smoking is only permitted outside of the building at the front entrance steps.

Isle of Man event services policy

For all Terms and Conditions please go to their website at www.iomevents.com or telephone +44 (0)1624 664460.

Changes to our terms & conditions/policy

We reserve the right to amend, modify, change, cancel or add to these Policies/Terms & Conditions at any time without prior notice.  Please check our website regularly for updates to Policies/Terms & Conditions. Any modifications that occur before your departure is considered a part of your booking agreement with us. A copy of these Policies/Terms & Conditions is located on our website, the apartment notice board, and available from Front Desk staff upon request.